The Challenge
As a public institution responsible for managing and delivering public information, PPID Kemendagri faced several operational and user-experience challenges:
- Fragmented information channels across multiple units
- Manual and time-consuming public information request processes
- Limited visibility into request status and response timelines
- Inconsistent user experience across platforms
- Growing demand for transparency and faster public service delivery
These challenges impacted service efficiency, internal coordination, and the overall experience for citizens seeking public information.
Our Strategic Approach
Vodjo approached the project with a strong focus on process clarity, user accessibility, and system scalability, ensuring the platform could support both current and future service needs.
Our approach combined:
- User-centered UX research
- Clear service flow definition
- Scalable system architecture
- Alignment with institutional governance and compliance standards
The goal was not only to digitize services, but to create a structured digital foundation for public information management.
Our Solution
Vodjo designed and developed an integrated PPID digital platform, accessible via web and mobile applications, enabling citizens and internal teams to manage public information services more efficiently.
Key Solution Components
Centralized Information Portal
A unified platform that consolidates public information, requests, and documentation in one place.
Digital Public Information Requests
Citizens can submit and track information requests digitally, reducing manual processes and improving transparency.
Status Tracking & Notifications
Clear visibility into request progress for both users and administrators.
Admin & Internal Workflow System
Backend tools designed to support internal coordination, validation, and response handling.
Multi-Platform Access
Availability across web, iOS, and Android to ensure accessibility for a wider audience.
Results & Impact
While outcomes may vary depending on usage and operational context, the platform enables:
- More efficient handling of public information requests
- Improved transparency in service processes
- Better internal coordination across departments
- Enhanced accessibility for citizens through digital channels
- A scalable foundation for future service enhancements
